Article: Why Traditional Managed IT Service is Broken

And How to Fix It

Managed Services Are Broken

Most managed service providers have a pool of analysts that work with multiple clients. This shared service model is managed by utilization, not performance, which can leave resources stretched and overworked. This can result in grey areas, no continuation, and little flexibility, where people don’t make extra effort to resolve issues.

If this sounds familiar.  Read our article to learn:

  • Why companies choose managed IT services
  • Where managed IT services are broken
  • How to Know if your IT department is in trouble
  • A different model by CrucialLogics - HyperCare
  • What is included in HyperCare
  • How to tell if you need HyperCare
  • Some real life examples

+ much, much more!


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